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Same Kind of Different

 

 

 

 

 

 

 

Some years ago, I was attending a forum on Neuroscience at the St.Lukes’ Hospital in Fort Bonifacio, Manila, Philippines. After a few lectures, the conversations progressed to how the brain shapes and molds itself. Called neuroplasticity, as many of us have now become familiar with, is the fact that how we willfully think and how our capacities and resources respond and grow, in tandem.

The conversation then moved, in some weird way, onto fatalism and fate. The energy in the room began to wane, until an elderly person stood up and said, “Then what the Indians, they have no faith?”

The people on panel, on stage, had no idea how to come up with an answer to that one keeping in mind that the forum was on science. There were some two hundred odd people in the room and some of them knew me, as a speaker and a coach, and they began to look my way. The elderly person asking the question, of course, unaware of the Indian in the room. My jaw had dropped and the neural synapses in my brain had begun to run amuck. I had no idea what to say or do. Millions of deities and the millions of rituals I knew of began to spin and dance around my head urging me to say something. I was dumbstruck.

Thankfully, a young neuro-smart savior from the stage asked the elderly person, “What makes you say that?”

“Well,” replied the man, “when one of our travel companion had a heart attack in India, the Indian doctor declared that his chances were extremely slim. He will not last the night, he added.”

“What if we pray?” asked the Filipinos of the doctor. “Yes, you may” said the doctor, “but trust me the chances are zero to none.”

This incident had led the elderly person to conclude that all, billions of Indians have no faith. It was simplistic thinking and no offense was intended. The whole room smiled and heaved a sigh of relief. I was thankful and relieved from defending the faith of a whole nation. Whew!

Today the memory of that awkward moment and the realization of how people jump to conclusions and acquire biases brings a smile to my face. I do wonder what causes people jump to such conclusions so easily. What is the genesis? What can be done about it?

I do not have any answers yet but, over the years, I watched Filipino friends try their utmost to save and care for the sick and the dying. They go on an all-out battle against the forces of nature, against the imminent. They sell their homes, sell the shirts off their back and bruise their knees from kneeling and praying to prevent the unpreventable. They get together in groups; invite friends and neighbors to plead unto the skies on their behalf. After all their efforts, if their prayers are not answered, they humbly accept their fate. They mourn rightly and bounce back very, very quickly. It is an amazing trait and I have watched it in awe and appreciation many times in my life. In the India of my childhood, my memories are of our families being a little more pragmatic about death but continuing to mourn and taking a wee bit longer to bounce back into life.

The bigger realization and take-away I have from this insight is that I, religiously, refrain from making sweeping and generalizing statements about any community or culture. The way I go about it is something you might want to consider in looking at our diverse world:

One, when I come across a behavior or a practice that is new to me, I step back and try to explore it a bit more and try to understand why people say and do, what they say and do. I give it time.

Two, when I begin to see a picture that is a lot clearer and precise as to what people of a different culture are saying and doing then I make an effort to understand what is about myself that finds things different.

Three, I move forward with caution, care and courtesy towards the novel belief or practice until I find a connection and a commonality from which point synergies can be developed.

This practice over the years has built my persona. The influences towards this practice have been the sense and the sensibilities of the two beautiful cultures I have been part of for decades. I truly believe that ‘We are all the same kind of different.’ What remains important is kindness and courtesy towards all others. Treat others as if they were a reflection of your own selves. ‘Pakikipagkapwa-tao,’ we call that belief and behavior in the Philippines.

Inner Sun

Trust in Spades: How to Give, Gain and Build

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Trust: How to give, gain and build it over time has been a challenge that scores of leaders struggle with at work and in life. In a world filled with strife, struggle for survival and fear of the unknown trust is a rare commodity and the only currency that can procure us progressive, productive workplaces and, probably, a more peaceful world.

The perennial queries have been:

How much can I trust her?

Why should I trust him?

Are they a trustworthy kind?

How do I make them believe in me?

How do we sustain this relationship over time and changing circumstances?

Now, usually, the answers to many of our work-life challenges lie in intricacies of our languages. So, it helps to look at what exactly is the meaning and maybe the etymology of the word trust is.

By the dictionary, trust is a noun which means “a firm belief in the reliability, truth, ability, or strength of someone or something,” or trust is a verb which means “to believe in the reliability, truth, ability, or strength of someone or something.” The key words stressed here are ability, reliability and strength. Likewise distant synonyms of the word trust are confidence, expectation and dependence.

Robert Kegan, in his book Immunity to Change, provides a workable formula to buy, build and grow trust in reflection and in response to the noun and the verb “trust.” Trust, he claims is the sum of an entity’s credibility, consistency and care for another entity and is inversely proportional to its’ own self-focus.

                                 ___CREDIBILITY + CONSISTENCY + CARE___

TRUST       =            ______________________________________

                                                                 SELF-FOCUS         

Credibility lies in your past performance but is depended upon today. It takes time to build and is built (Video) step by step. Everything you have done and are dong gets imprinted upon some memory and is tapped into again and again.

Consistency, across changing circumstances and times, is a matter of strategy, will and beliefs. As any manager or even a family head, you need to make efforts to become the person to go to. A certain amount of rock steadiness is needed of you to buy and build trust.

Care is the outcome of cognitive and affective empathy and compassion for others. We all have needs, weaknesses and thankfully, a consciousness too. As we all need care and compassion, a leader needs to make conscious, cognitive efforts to understand, feel and offer support to others.

The downside and the scary side of this denominator is that if all three elements are active and are performed with an objective to win brownie points or to serve an agenda other than the agenda of the person across you or an agenda that is not mutually beneficial than the trust equation collapses-drastically.

A few years ago while hosting an event I had the good fortune of spending a private moment with Tony Meloto, the founder and lead behind Gawad Kalinga of the Philippines. Gawad Kalinga, a very successful community building organization, is our version of Habitat for Humanity in the Philippines.

“Tony” I asked, “Gawad Kalinga is receiving so much funding and hundreds of volunteers are pouring in to help, do you not have security and trust issues with all these newcomers and walk in supporters?”

“What do you mean?” he asked.

“Don’t you have pilferage, conflict, personality conflicts and trust issues?”

“Ah, I know what you are implying! I have a straightforward philosophy and an approach to it. When volunteers come in, we take them for their word and trust their intentions to be good. We load them with responsibilities right away___without doubt, without malice. And, all these years this approach has worked and I feel that is one of the secrets behind our success.”

“Hmmm, wow!”

“Yes, wow is right, we hand out trust in spades, right away, and usually get it back in wheelbarrows,” he smiled.

I was and still am ashamed to have been coming from a sense of lack but I am glad I asked that question that day.

The first step of the formula to gain trust, today for me, is to give trust to the credibility, the competencies and the compassion levels in all my partners and colleagues. It is to set aside all my doubts and biases and take people’s word for what they can do and what they state their goals to be. It is to approach people with a judgement of charity and graciousness. Yes, surely, people can let you down but if I start with assumption that they can let me down then I haven’t really started anything have I?

The second step to build and accumulate trust in myself, across time, from my partners and teams is really do well what I am responsible and for what I am qualified and appointed for. My job description could be general or specific but I must focus on becoming the person to go for those needs by my partners. I must follow this habit of making effort of being he best I can be with a long-term consistency. I cannot build a reputation or a resume by being efficient and productive sporadically, I must be consistent across changing circumstances and times.

The third habit, not just a step, is to approach people with compassion and kindness regardless of what our work-life scenarios and our backgrounds call. In the Philippines, we uphold a value called “kapwa tao.” This means to regard all people as human beings and kindred spirits and to do unto them as you would have them do unto you.

The fourth habit is to deliberately and diligently reflect upon why you think, say and do what you think, say and do. Reflect upon your agendas and your true purposes. Run your intentions through the test of fire. If your thoughts, words and actions benefit you more than they benefit others than the previous three steps will never gain you anything, ever. People study and measure your words and actions to assess your true intentions all the time and the only way to clean up your true intentions is to really and truly clean them up.

That is how to Give, Gain and Build Mountains of Trust for yourself and within your communities.

Video on Trust

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On Higher Ground

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Years ago when my friend, Adrian Martinez, had shared this story with me it got stuck and has stayed until now. I know not the author but here it is the way I heard it and I hope you like it.

A traveler came upon an old farmer hoeing in his field beside the road. Eager to rest his feet, the wanderer hailed the countryman, who seemed happy enough to straighten his back and talk for a moment.

“What sort of people live in the next town?” asked the stranger.

“What were the people like where you’ve come from?” replied the farmer, answering the question with another question.

“They were a bad lot. They were all trouble-makers and lazy too. They were the most selfish people in the world, and not a one of them to be trusted. I’m happy to be leaving the scoundrels.”

“Is that so?” replied the old farmer. “Well, I’m afraid that you’ll find the same sort in the next town.

Disappointed, the traveler trudged on his way, and the farmer returned to his work.

Sometime later another stranger, coming from the same direction, hailed the farmer, and they stopped to talk. “What sort of people live in the next town?” he asked.

“What were the people like where you’ve come from?” replied the farmer once again.

“They were the best people in the world. They were hard-working, honest, and friendly. I’m sorry to be leaving them.”

“Fear not,” said the farmer. “You’ll find the same sort in the next town.”

Today, every time I work with people in my coaching sessions, I refer it to as “the eye cannot see the eye,” and our job as leaders and change drivers, every one of us, is to constantly and consistently work at shedding our, conscious and unconscious, biases.  Not that we can totally do away with biases and not that we do not need many of them for survival, for navigating our lives into safety and then growth but to be able get closer and closer to the objective truth.

The objective truth as we must understand is an ideal to be achieved. And it can only be achieved when we look in, look out, look in again and look out again as frequently as possible and as rapidly as possible. It’s called being agile. It’s called being resilient and it gives us a handle on our views, on our knee-jerk reactions. It helps us make better, empathetic and, even, holistic decisions in life and at work.

Thus, when faced with a new environment, with diversity or with what you might think others are obstructing your progress, ask yourself these questions:

  1. How much of my past experience is wrongly being projected on current reality?
  2. What if I was wrong about everything I perceive to be true?
  3. How open and flexible am I to new ideas, to diversity?
  4. How much of it is hard data which can be endorsed to be factual by a third party.
  5. After I speak up or act, will I be okay with what I have done and said? Will I have remorse?

There is never an end to this sort of reflection but yet, there can be always be a kinder, gentler and an all-around win-win way out.

When Adrian Martinez had shared this story with me he had begun by saying, “Wherever you go you carry your land with you Raju.”

I’d agreed as I agree today. And, I’d like to add is that you can place your land down and use it as a stepping stone to get to a higher ground.

[More on Appreciative Leadership]

Raju Mandhyan

Speaker, Coach & Learning Facilitator

www.mandhyan.com  
A World of Clear, Creative & Conscientious Leaders! 

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Communicating and Leading Across Cultures

A few years ago on ExPat InSights, I was sitting across the CEO of the NCO Group in the Philippines, Keith Jones, and to one of my questions “What are your plans for your future?” He responded very confidently and calmly, “I am a global person, Raju, and I will take wherever I am needed and where I can add value.” For days and still until now the memory of his confidence and calmness has stayed on in my mind.

For years before that I had and also continue working with hundreds of such global executives coming in and, sometimes, going out of the Philippines. My interaction with them is called Cross Cultural Training but one of the executives referred it to as, “This was much more than just training but rather an in-depth coaching and immersion in the Filipino culture. The learning and insights were precious and I will apply them from day one and every day on.”

Going back to Keith Jones’ statement, today, I live with the conclusion and research proves it that global executives can move with calm, with confidence and create value across cultures when they learn to place themselves in the shoes of people of diverse cultures as they traverse across the globe. Of course, there is more than just stepping into the shoes of another but doing a lot more. It is compassion, it is vision, it is authentic value-creating action but the first step is stepping into the other person’s shoes.

In the Philippines, where I live, there is a word-a value called “Kapwa” and it is an all encompassing word that somehow gives cross cultural communications and leadership such credence and brilliance.  The dictionaries translate it as neighbor, reflection, one-of-a-pair, kindred etc., my “paramdam” is that it is all those translations and a lot more. It is also kindness, mercy, empathy, compassion and love all placed in one for all other human beings and for humankind itself.

Communicating Across Cultures

Communicating Across Cultures

Cross-cultural leaders like Keith Jones and Jeff Uthoff of Telus International know it intuitively, in their gut, in fact they “paramdam” it. Paramdam, by the way is to sense, too intuite, to know without being told.

Taking this first step of learning to place ourselves in the shoes of others starting with the assumption that in every human being, in every system and culture there is something that works, something that is beautiful and brilliant. Our job, our first objective is to seek and let this brilliance evolve, unleash itself.

 

My upcoming open to public events:

11/17/15 Communicating and Leading Across Cultures in Dubai : http://goo.gl/ajjp2l

12/14/15 Inspire Like a CEO in Mumbai: http://www.genesistrainingevents.com/inspire.html

12/21/15 Appreciative Leadership in Bangalore: http://www.genesistrainingevents.com/Workshops/ai-index.html

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