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Receiving with Grace

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On a Christmas morning, a few years ago, my kids and I were sitting surrounded by tons of gift wrappers and ribbons from the gifts we had shared. They were happily chatting away and enjoying the warmth of the moment. I was sizing up the trash and thinking of all the time, money and energy people spend on gifts.

My displeasure was visible on my face and they saw it. “What’s it, Pops?” asked my youngest, twenty-something daughter.

“Ah-uhm, it is all this gift-giving and gift-receiving. I think we spend a lot of time, money and energy on these things,” I replied tersely.

“But, its Christmas Pops, and this is our tradition, our custom and our way of sharing, caring and expressing love Tatay,” added my eldest son, earnestly.

“My closets are full of shirts, shoes, socks and stuff that I do not need. I think this whole thing is a big sham and I am tired of it,” I snapped back.

I said this on a Christmas morning! In the Philippines! This was the ultimate sacrilege!

Their jaws dropped, their smiles disappeared and tears began to well up in their eyes. Humbled and hurt, they walked away and left me in my dark corner. For the rest of that week they were all moving about quietly, like zombies, like depressed zombies if there is such a thing as depressed zombies. I spent the rest of the week in the same dark corner gathering dust and cobwebs.

 

In my mind, there were scores of philosophical and anthropological questions like:

Who, in heaven’s name had invented the stupid idea of giving and receiving gifts, and why?

What kind of a stupid cave dweller had killed a pig, stuffed it in a can, and called it Christmas Ham?

Which ‘Kayumangi’ placed a red ribbon on a rotten fish and exchanged it with a neighbor for a smelly turkey? And, where exactly did he get a red ribbon from?

These were very important questions but the real questions I was avoiding were;

“What kind of a nincompoop, idiot father was I?

What was WRONG with me?

What had I done?”

For the next many days, the kids stayed ‘zombified.’ I felt like I were a pig, a rotten fish, and a smelly turkey. I felt like an Ebenezer Scrooge turned inside out. The week passed, and the year came to a slow, gruesome end but no answers, nothing. Zilch!

All night on New Year’s Eve, the ghosts of Christmas haunted me, and at dawn, as I lay in bed, thankfully, the answers came to me. It was not the size, the shape, the quality of the shirts, shoes, socks that my kids were dumping upon me. It was not the fact that my closets were falling apart from stuff I would never ever use.

 

It was the fact that my kids had all grown up, they had begun to have their own lives, their own monies, and their own choices. They were not as needy and dependent on me as they were when they were really kids.  I was becoming less and less important to them. That is what was eating me up on the inside. That was the ugly, unfounded fear that gnawing away at my happiness. Many times in life, we unconsciously practice deceiving our own thoughts, feelings, and self.

The realization made me very sad. I wanted to cry but my pride would not allow tears to roll down my face. You see, I consider myself a self-made man. I have never leaned on anyone in my life. I have never wanted support. I am a supporter, a builder and I like people to depend on me, and not the other way around. I did not cry but I swore to myself that I would change. I will learn to accept anything and everything that comes my way with grace, especially from my kids because they were all extensions of myself.

In the months and years to follow, I kept my promise and I changed. I continued to receive shoes, socks, and tee-shirts but I also began to receive cell phones, cameras, and even cars. Two years ago, my middle son bought me a huge farm and placed a beautiful house on it for me. I received everything with grace and joy.

Today, years later, I know that receiving with grace is a beautiful gift in itself. When we receive well, we make the giver feel good. They turn into bigger and better human beings, and that becomes our gift to them.

Last week my daughter drove 100 miles back and forth from the city to drop off something. I hoped it was not shirts, shoes or socks. No, she said, it was something for the farm. Here is what she brought a mini-spade, a mini-shovel, and a mini-rake for a one-hectare farm! Disregarding the size and the usefulness of these things I received them all with grace and made my daughter feel good.

Now, I do not have any advice for you Filipinos. Caring, sharing and giving is your life and your culture. Expressing love is embedded into your bone marrows, into your DNA. All I request is that you come across a senior Shrek like me from a different culture then please be kind and patient with us. Allow us to learn how to receive with grace and that will be your gift to us.

Mabuhay and an advance, Merry Christmas to you all!

Trust by Raju Mandhyan

How to Trust and Acquire Trust

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Tony Meloto is to the Philippines what Mohammed Yunus is to Bangladesh and what Jimmy Carter is to the United States of America. They are all founders of these NGOs that support the underprivileged. Tony Meloto gave up a lucrative career to build and grow Gawad Kalinga, which means to bestow care and support. In the last 25-30 years

Trust by Raju Mandhyan

Trust and Acquire Trust

they have built millions of humble homes across the Philippines, Asia, and the world. The initiative is creative, colorful and has succeeded with flying colors. Money, support, and volunteers flood in from all walks and all parts of the world.

One day at a conference that I was hosting, I cornered Tony Meloto and asked him how he manages this incoming wealth and support. How does he screen, filter, sort, and keep the whole thing transparent and running ethically? Are you not worried about corruption, politics, or fraud?

He paused, looked at me gently, and said, “We begin with trust.” We begin by first giving it abundantly at the get-go level, at the face value of the donor and the volunteer. In return, he said, we get it back trust back in spades and shiploads. That is how the system is structured, and that is how it works and it has not failed us so far. When we grant trust to people, they rise up to our positive expectations and often surpass them.

Such is the essential nature of trust and humankind. We wish to be trusted, we wish to trust others and the exchange occurs when we lead by offering it first. The offering of trust journeys through three phases. Call them the ABCs of trust. That is it needs to journey through appearances, behaviors, and communications with others.

When we regard another human being our deepest brain, the Amygdala, and the Hippocampus sections, within seconds makes an assessment of whether we like them or not; whether we should fear them or not; whether we should trust them or not. Thus, at this appearance level take in this assessment as data to be used for an integrated analysis of whether they can be trusted or not. Refrain from passing judgment just yet. Refrain from taking any action just yet. This information is only a third of the information needed to come to a conclusion.

The second phase is that of us watching and sensing their behavior. From years of watching and dealing with people each, one of us has a storehouse of behavior matching cards and metrics by which we assess likable or dislikeable behavior. Take note of these feelings, nudges of thoughts triggered by past memories. This is valuable data. Perhaps enough to come to a conclusion and then act but exercise pragmatism and hold back from judging the book by its cover.

The third phase is that of us listening to their words, their thoughts, their ideas about work and life. Hear them out totally. Maybe their appearance and behavior might be the total opposite of what they say, claim and commit.

Now you have data gathered from three different sources, three different modalities of communications. You have data gathered from sight, sense, and sound. Each of these sources has provided fodder that is data to crunched by our three brains; the deepest brain known as the Reactive brain which processes in the most primal way. We have behavioral data to be processed by our mid, limbic brain known as the Romantic brain and then we have data, cognitive-spoken kind, to be processed by our neo-cortex known as the Reasoning brain.

When all this data is done processing by these three brains and the final analysis compliments each other then you have found congruence. Then you have found trustworthiness. Now you can move ahead, take action.

That is the neural pathway, the journey of the thing called trust. That is how we trust and that is how we begin the process of trusting. Tony Meloto and Kalinga warriors, of course, do this in an accelerated way. They do it in a way that works for them fine and fruitfully.

What does it take from us, from leaders to trust others, and let our minds journey through these three neural phases?

It takes observing people through lenses that have the least possible bias. I am not saying without any bias, I am saying with the least possible and by staying conscious of our biases. If we observed people without any bias then we would have no opinions whatsoever. Thus, watch people closely, wholly, and gently.

It takes becoming sensitive to people’s behavior. It takes noticing and understanding of why people do what they do. It takes recognizing what kind of emotions are triggered with us when we watch and sense other people and their actions. It is about awareness, sensitivity, and being intelligent about emotions.

Finally, it takes active and acute listening to take in all that is being said and also exploring and understanding parts that are, sometimes, left unsaid.

These three phases of trusting others are tied in to three things we need to do, and all of them are in alignment with the structure and processing system of our triune brains. When we gather optimum data gently and process it quietly and thoroughly our abilities to assess and trust others improve.

 

Acquiring trust, on the other hand, is the reversal of this three-phase journey. When we want others to trust us then we must offer them the correct and honest appearances and presentations of ourselves. We need to let them see us plainly and openly. Masking our appearances is going to give others the heebie-jeebies over us. We need to become conscious of our behaviors and actions in the presence of others. Raising your voice, moving frantically or even positioning yourself where there is a lack of light will make others wonder about us. Lastly, thinking well before speaking gently and succinctly about things helps others get a clearer picture of us. It helps them go through the process of integrating the data and the analysis through the three phases and with the triune brain efficiently. This when practiced with consistency builds relationship trust. We can do the same with acquiring trust in our competencies; be good at something consistently.

Building a culture of trust in other organizations is an enhanced and a multi-layered approach of this interpersonal process of giving and acquiring trust. When the process becomes clear to the leaders of any organization, they begin to live out the process. Living out the process makes it habitual and, eventually, becomes second nature to leaders. When leaders are good at giving and getting trust then the philosophy and the practice cascade across to become the culture of that organization. Trust me.

Communicating and Leading Across Cultures

A few years ago on ExPat InSights, I was sitting across the CEO of the NCO Group in the Philippines, Keith Jones, and to one of my questions “What are your plans for your future?” He responded very confidently and calmly, “I am a global person, Raju, and I will take wherever I am needed and where I can add value.” For days and still until now the memory of his confidence and calmness has stayed on in my mind.

For years before that I had and also continue working with hundreds of such global executives coming in and, sometimes, going out of the Philippines. My interaction with them is called Cross Cultural Training but one of the executives referred it to as, “This was much more than just training but rather an in-depth coaching and immersion in the Filipino culture. The learning and insights were precious and I will apply them from day one and every day on.”

Going back to Keith Jones’ statement, today, I live with the conclusion and research proves it that global executives can move with calm, with confidence and create value across cultures when they learn to place themselves in the shoes of people of diverse cultures as they traverse across the globe. Of course, there is more than just stepping into the shoes of another but doing a lot more. It is compassion, it is vision, it is authentic value-creating action but the first step is stepping into the other person’s shoes.

In the Philippines, where I live, there is a word-a value called “Kapwa” and it is an all encompassing word that somehow gives cross cultural communications and leadership such credence and brilliance.  The dictionaries translate it as neighbor, reflection, one-of-a-pair, kindred etc., my “paramdam” is that it is all those translations and a lot more. It is also kindness, mercy, empathy, compassion and love all placed in one for all other human beings and for humankind itself.

Communicating Across Cultures

Communicating Across Cultures

Cross-cultural leaders like Keith Jones and Jeff Uthoff of Telus International know it intuitively, in their gut, in fact they “paramdam” it. Paramdam, by the way is to sense, too intuite, to know without being told.

Taking this first step of learning to place ourselves in the shoes of others starting with the assumption that in every human being, in every system and culture there is something that works, something that is beautiful and brilliant. Our job, our first objective is to seek and let this brilliance evolve, unleash itself.

 

My upcoming open to public events:

11/17/15 Communicating and Leading Across Cultures in Dubai : http://goo.gl/ajjp2l

12/14/15 Inspire Like a CEO in Mumbai: http://www.genesistrainingevents.com/inspire.html

12/21/15 Appreciative Leadership in Bangalore: http://www.genesistrainingevents.com/Workshops/ai-index.html

http://www.genesistrainingevents.com/Workshops/ai-index.html

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Talks on You Tube: https://goo.gl/dVclfm

Choice Clips from ExPat InSightshttps://www.youtube.com/watch?v=vjf3sHaZBSo